FAQ

Products

What types of products does Lively Essentials offer?

Lively Essentials offers a wide range of top-selling products, including organic skincare, natural supplements, and eco-friendly home goods. We believe in promoting a healthy and sustainable lifestyle, and our products reflect that commitment. 

Are Lively Essentials' products organic and natural?

Yes, all of our skincare products and supplements are handmade with organic and natural ingredients. We prioritize using high-quality, ethically sourced ingredients that are good for both you and the planet. We believe that nature has it all. 

Are Lively Essentials' products cruelty-free?

Absolutely! We are proud to say that all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers also follow ethical practices.

How can I be sure of the quality of Lively Essentials' products?

At Lively Essentials, we are committed to providing our customers with the highest quality products. We carefully select our suppliers and conduct thorough quality checks to ensure that our products meet our standards. Additionally, we have received positive feedback from many satisfied customers who have experienced the benefits of our products. Soon our products will be lab tested for more prove of the quality. 

Does Lively Essentials offer eco-friendly packaging?

Yes, we are dedicated to reducing our environmental impact, which is why we use eco-friendly packaging for our products. 

Payment

Where can I find my invoice?

There's no invoice in the package because we send it digitally. You can find it in your email.  This is better for nature and you can surprise someone with products of us, without the invoice in the package. You always get a track & trace code.

 

Delivery & My Order

Do I have to pay shipping costs?

Orders over €55 are delivered free of charge in The Netherlands, Belgium and Germany. In other countries orders over €150 are delivered free of charge. 

I have placed my order, can I still change it?

It is not possible to change the order after you have placed it. This applies to address changes, adjusting your ordered products, and the cancellation of your order. If you have changed your mind, you can return your products free of charge following delivery of the order. 

There is something wrong with my order, what should I do now?

Is something missing or damaged? Please inform us how we may assist you, so that you can enjoy your latest purchases as quickly as possible. Send an email to info@lively-essentials.com and we will help you fix the problem. 

 

Returns

How do I return my order?