Return

At Lively Essentials, we understand that sometimes a product may not meet your expectations or needs. That's why we have a hassle-free return policy in place to ensure your satisfaction.

If you are not completely satisfied with your purchase, you can return the item within 14 days of delivery for a full refund. We believe in the quality of our products and want you to be confident in your purchase.

To initiate a return, simply contact our customer service team and provide them with your order details. They will guide you through the return process and provide you with a return authorization number.

Once you have received your return authorization number, carefully package the item in its original packaging and include any accessories or documentation that came with it. Please ensure that the item is in its original condition, unused, and undamaged.

When shipping the item back to us, we recommend using a trackable shipping method to ensure that the item reaches us safely. You will be responsible for the return shipping costs, unless the item arrived damaged or defective.

Once we receive the returned item, our team will inspect it to ensure that it meets our return criteria. If everything is in order, we will process your refund within 5 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method.

If you received a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement to be sent to you as soon as possible, at no additional cost.

Please note that certain items, such as perishable goods, intimate or sanitary products, and personalized items, are not eligible for return due to hygiene and safety reasons. Additionally, any items that have been used or are not in their original condition may not be eligible for a full refund.

For any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with Lively Essentials.